Zendesk Support Migration Guide

Availability

Core Standard Pro Enterprise Flex Self-Managed Enterprise PyAirbyte

Support Level

Airbyte

Connector Version

4.10.10 (last updated 13 days ago)

Sync Success Rate

Usage Rate

Definition ID

79c1aa37-dae3-42ae-b333-d1c105477715

Upgrading to 4.0.0

The pagination strategy has been changed from Offset to Cursor-Based. It is necessary to reset the stream.

Connector upgrade guide

Help with upgrades.

Refresh affected schemas and data

1. Select Connections in the main nav bar.
   • Select the connection(s) affected by the update.
2. Select the Replication tab.
   • Select Refresh source schema.
   • Select OK.

note

Any detected schema changes will be listed for your review.

3. Select Save changes at the bottom of the page.
   • Ensure the Refresh affected streams option is checked.

note

Depending on destination type you may not be prompted to refresh your data. See below.

4. Select Save connection.

note

This will refresh the data in your destination and initiate a fresh sync.

For more information on refreshes your data in Airbyte, see this page.

Upgrading to 3.0.0

cursor_field for TicketsMetric stream is changed to generated_timestamp. It is necessary to refresh the data and schema for the affected stream.

Schema Changes - Added Field

Stream Name	Added Fields
TicketMetrics	generated_timestamp

Connector upgrade guide

Help with upgrades.

Refresh affected schemas and data

1. Select Connections in the main nav bar.
   • Select the connection(s) affected by the update.
2. Select the Replication tab.
   • Select Refresh source schema.
   • Select OK.

note

Any detected schema changes will be listed for your review.

3. Select Save changes at the bottom of the page.
   • Ensure the Refresh affected streams option is checked.

note

Depending on destination type you may not be prompted to refresh your data. See below.

4. Select Save connection.

note

This will refresh the data in your destination and initiate a fresh sync.

For more information on refreshes your data in Airbyte, see this page.

Upgrading to 2.0.0

Stream Deleted Tickets is removed. You may need to refresh the connection schema (skipping the data clearing), and running a sync. Alternatively, you can clear your data.

Upgrading to 1.0.0

cursor_field for Tickets stream is changed to generated_timestamp. For a smooth migration, you should refresh your stream. Alternatively, you can clear your data.